Privacy Notice


This privacy notice is for visitors to our website, portal and other digital platforms. It sets out how we use personal data that we hold about you and gives information on how to exercise your legal rights. In this notice ‘we’ and ‘our’ means KiCA and Florence, which operates this platform. 

Personal data can include:

• Your name, address, year of birth or title.

• Information about your devices, such as IP address.

• How you browse our website, portal or other digital platforms.

•  Details of your interest in the Health and Social Care sector.


What data do we process?

If you register your interest in working or training in the Health and Social Care sector, you will need to provide us with your full name, email address, year of birth, home address and postcode. We will not collect special categories of data, such as political beliefs or medical data.


If you plan to comment on our website, you will need to provide us with a commenting name.


We collect data about our website’s visitors using technology such as cookies, device IDs, IP addresses and location data. This can include information about your location, the type of device you are using and your online browsing history.


We can also access information from social media activity such as when you ‘like’ the website, share content or follow us on FaceBook or Twitter.  When you sign in to the website using social media you grant permission to the social network to share some of your details with us. Depending on the network this will include basic account information such as name, email address, date of birth and any other details you choose to share according to your particular social media account settings.


Your data will be stored by KiCA and Florence and may be shared relevant employers or training providers relevant and pursuant to the information you provide. You should be aware that this will happen using approved UK StandardContractual Clauses for data transfers or other similar safeguards that have been approved by the relevant body.

What do we use this data for?

•  Verifying your identity and contact details.

•  Matching you with appropriate employers and training providers and informing you of employment or training opportunities.

•  Improving the design and style of the website or portal.

•  Dealing with and responding to you about a comment or enquiry you have submitted.

•  Enabling you to share our content with others using social media or email.


We also log and use information about any service errors or interruptions that you have experienced in order to help us create fixes and to make technical improvements to our website.


How we may contact you

From time to time we may contact you by email to give you relevant information about employment and training opportunities or to respond to you if you have made a complaint. We may also contact you by telephone if that expedites your enquiry or request.

Occasionally we may ask you if you would like to participate in market research.


What is our legal basis for processing personal data?


If you have given us consent to contact you, you can withdraw your consent at any time by clicking unsubscribe at the bottom of each email.  

Legitimate interests.

The legitimate interest pursued by us in order to maintain the service, for example assisting you to gain employment or training that is in accordance with the information you have given us.

How can you access and update your personal information? 

If you have provided us with  your personal details, you can update your personal information by contacting us at

You can also contact us by letter:


           PO Box 1405


           ME14 9YN

You can ask for a copy of the personal information we may hold about you or for your data to be deleted.

How long do we keep your personal information for?

We will keep your information only for as long as it is relevant and useful for the purpose for which it was originally collected. A record of a service query is retained for at least three years from the date it was submitted to us.

We retain cookie data and corresponding third party data for 13months from when it was collected from your device.

We may need to retain your data for a longer period if there is a legal claim or if we are required to so by any regulation.


Who will we share your personal information with?


We will share your personal information with Health and Social Care employers and/or training providers in order to comply with your requests and the information you have provided.


We reserve the right to disclose your personal information to comply with applicable laws and government or regulatory bodies' lawful requests for information.  We may also have to release information because of a legal requirement on us or pursuant to a court order.

Your personal details may be shared with third party organisations we have contracted to provide services to us which include processing data. For example, to send you the emails you have signed up for. Only companies who can provide adequate safeguards will be used to ensure your data is stored and handled securely. 


We may transfer, sell or assign any of the information described in this Privacy Notice to third parties as a result of a sale, merger, consolidation, change of control, transfer of assets or reorganisation of our business.


Using childrens personal data 

We will not be providing these services to children under the age of16. 


Will your data be sent overseas

We do not foresee that we will share your personal information with any third parties outside of the UK. In the unlikely event that changes, we will notify you in good time.


Your rights:

Right of access – you have the right to request a copy of the data that we hold about you.

Right of rectification – you have a right to correct data that we hold about you that is inaccurate or incomplete.

Right to be forgotten – you can ask for the data we hold about you to be erased from our records.

Right to restriction of processing – you can ask for us to restrict the way we process your data.

Right of portability – you have the right to have the data we hold about you transferred to another organisation. 

Right to object – you have the right to object to our processing your data where we are relying on a legitimate interest in order to process it.

Right to withdraw your consent – you have the right to withdraw your consent at any time.

Please note that these rights are not absolute and certain exemptions apply. 


Exercising your rights, asking questions and raising concerns:

In the first instance, please submit your request by emailing


You have the right to make a complaint to the relevant supervisory body the Information Commissioner’s Office: